Took in a key fob to be programed. They couldnt program it. Never told me they couldnt program it. Shawn never communicated to anyone in the department that they couldn't program. When I came back 2 1/2 hrs later an invoice was written up, I was sent to the casher which I paid. I go to Walmart and tried to use the fob and it wouldn't work. ONLY after I called back and and talked to Shawn was I told he couldn't program it.