190 Reviews Found
Business Response
That's great to hear, Ryan. We appreciate your FIVE STAR review and look forward to seeing you next time.-David West
Was this review helpful?
Confirmed Service Customer
Paulo is always the best and most professional service advisor. The entire staff is fantastic!
Jacob B.
GAINESVILLE
Was this review helpful?
Business Response
Thank you for FIVE STARS, Pedro.-David West
Was this review helpful?
Confirmed Sales Customer
Dealership was very straightforward and delivered on all the promises they made.
Timothy S.
ROUND ROCK
Business Response
We're glad you gave us the opportunity to earn your business. Look forward to seeing you the next time you come through. -David West
Was this review helpful?
Confirmed Service Customer
I brought my vehicle in to get some warranty work done on it my service advisor told me he would have to check and see if it was covered under my CPO or not he said if it was covered they would order the part. I didn't hear anything for 3 weeks and was actually about to take it to the dealership where I purchased the vehicle which is an hour away when he called me to tell me the part was in. I also feel like communication was very poor both times I brought the vehicle in I had to call to get updates both times I was told it would be done the same day and was never contacted when the vehicles finished both times I had to call right around closing time and I was told oh yeah it's done come pick it up.
Doug M.
GAINESVILLE
Business Response
Doug, we work very hard to keep our customers informed during the repair process and it appears we fell short this time. When we have to send parts off to be painted we put ourselves on the paint shops timeline and it doesn't always fit ours. Again, we could've done a better job and we thank you for the feedback. We'll be sure to make it up next time sir. -David West
Was this review helpful?
Confirmed Service Customer
As always service was great and everyone is very nice and helpful.
John C.
LAKE KIOWA
Business Response
Thanks again for allowing us to take care of you. -David West
Was this review helpful?
Confirmed Sales Customer
Orlanda was very courteous and professional..
Bonnie S.
GAINESVILLE
Business Response
Thanks Bonnie, Orlando takes a lot of pride in helping his clients and we're happy to hear from you. -David West
Was this review helpful?
Was this review helpful?
Confirmed Sales Customer
David West made the whole process so easy. He had worked with us on a Suburban and said he would make things easy for the trade up to the Yukon Denali and that is exactly what he did. Trent and Shawn Polk are great people to do business with and this dealership employs great people to support their mission and ethics.
Shelley B.
GAINESVILLE
Business Response
That really means a lot coming from a local business owner like yourself, Shelly. We appreciate all you do for our community and look forward to working together for many years to come.-David West
Was this review helpful?
Confirmed Sales Customer
Good people to deal with, probably the best so far and I have bought many GM products at various dealerships. The closing process was also quick and easy.
Sidney W.
POOLVILE
Was this review helpful?
Confirmed Sales Customer
Best buying experience I ever had. JP and his Sales Manager worked with me over the phone on my trade, out-the-door price and had everything was ready when we arrived at the dealership. The Team stayed late and made sure I was taken care of before we left. JP was willing to stay even later to go over all the bells and whistles with the truck but we opted not to. In my opinion, I received a great deal. There was no hassle when it came time to sign the paperwork, they did talk about warranties but I was not pressured into buying one and best of all, no dealer add ons! I will definitely be back and I highly recommend the Team and Glenn Polk to take care of you!
Jason P.
AUBREY
Was this review helpful?
Confirmed Service Customer
Quite a memerable experience as there was a bit of confusion on the dealerships part on dealing with GMC Hummer EV. The service and repesentation I received as the customer was impecable and could not ask for anything any better. Chris the dealer service manager stepped up to the plate and succesfully completed all the updates and recalls on my SUV. There were minor issues with some of the materials but again they were all taken care of by the dealership.Chris and his team in service went above and beyond the call of duty. This is truly a dealership you can utilize and feel completely comfortable that all will be correctly handled. Super great people and highly reccomend them for your service and repairs. Tier 1 Group all the way.
Mike L.
WHITESBORO
Was this review helpful?
Business Response
We appreciate your positive review about your recent experience with us! -David West
Was this review helpful?
Confirmed Sales Customer
The salesman David Wilson was great. He answered all our questions. He showed us several options before we made a purchase. The inventory was good. Several to choose from. Great experience.
Jimmie F.
LEON
Was this review helpful?
Confirmed Sales Customer
Out of all the times in my 61 years I have purchased vehicles (which is substantial), this was the most painless and pleasant experience I have ever had. Everything I was told would happen, did happen. There were no surprises or silliness. Just informative answers and wonderful service.
Christopher P.
NORTH RICHLAND HILLS
Business Response
We enjoy hearing wonderful praises from our valued clients, Mr. Polster. Thank you for taking the time to leave such a great review for Michael and the team. -David West
Was this review helpful?
Confirmed Service Customer
The staff was great in helping and directing me on where I needed to go and what I needed to do. Teresa even helped with using my GMC points to help pay for oil change and tire rotation. I wasnļæ½ļæ½ļæ½t there long waiting for all to get done either.
Janet M.
THACKERVILLE
Business Response
Thank you for taking the time to leave such a nice review, Janet. We appreciate you and your family for the continued patronage.-David West
Was this review helpful?
Confirmed Service Customer
Service advisor answered all my questions and was very knowledgeable about my issues I was having. She gave me my options and didnļæ½ļæ½ļæ½t pressure me into services which I appreciated.
John F.
COLLINSVILLE
Business Response
That's great to hear, John. Theresa and the team really enjoy taking care of people and we all love the praise. Thank you allowing us to service all of your vehicle needs. -David West
Was this review helpful?
Confirmed Sales Customer
Everybody, I talk to made the transaction very fast and easy could not have asked for an easier time
Christopher J.
BENTON
Business Response
In and out in a flash, gotta love it. Thank you for the business, see you next time. -David West
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! -David West
Was this review helpful?
Confirmed Sales Customer
David Wilson was very personable and a delight to have worked with him. He made this experience great for me and my wife!
Darrell S.
MANVEL