Customer Reviews

Trent Polk and Johnny Loggain went out of their way to get me the exact vehicle I wanted. They're awesome!!

Great service and even better deals! Our salesman got us exactly what we wanted and at a great price! Our family will always do business with Glenn Polk!

Wonderful

I’ve been extremely pleased with the service. Will is always a joy to work with and he goes the extra mile to make sure everything is taken care of. It’s a relief to have a service department that you trust.

Everything was fine

Michelle was amazing. Fought for us and did what we thought was impossible. Will definitely be back to deal with her in the future.

Started and completed on time

My truck's Oil Life Meter indicated I needed an oil change so I made an appointment by phone. I told the service writer the truck had just passed its 60K mileage mark and that other maintenance items should be completed. I got a new cabin filter and air filter and had a few more things done. BTW, the email that requested my participation in this survey also said I might receive an additional survey from Chevrolet and mentioned Chevrolet in the opening paragraph. Please don't do that since my 2014 Sierra is a GMC!

Service department was great. Appointment was confirmed, loaner car available. Service done quickly and effectively.

Everybody was friendly. We got exactly what we wanted.

This is the second vehicle purchase that I have made from the Glenn Polk Autoplex family, and I am very pleased with both experiences. I highly recommend the Polk family.

very nice people good service

great help all the way around.

Easy in easy out. Very friendly and professional

Air conditioned not cold. Discharge hose leaked Freon out. Total estimate to replace hose, evacuate system & recharge system, 5.1 hours + $138.99 parts, total cost $822.11. I knew prior to beginning of work, Just wanted you to know the cost seems very high. The unit operates fine again & I will find somewhere else to repair & purchase my vehicles in the future.

Came in for an oil change. It was quick and priced right. I’ve been coming to the dealer recently instead of Kwilk Kar and it has been a great change.

Everything went very smoothly and the repairs were explained well.

Poor experience. We were going to buy 3 cars, but the experience cut it to 1. My first sales guy told me he would meet me on Friday and then failed to show and handed me off to another. This was not all together the bad experience, but I am disappointed with the negotiation. I was not given a good value on my trade-in, however, that is on me. I failed to negotiate further. As I went to purchase, nobody had suitable credentials to fix the documentation system and get it working so I could sign the deal. This forced me to stay for hours longer than I expected. I had to come back the next day. Then I found that the documentation contained a ridiculous interest rate. Once I vehemently complained, your finance people told me they would find a lower rate, which they did, but not anywhere near where I could have been with a 3rd party. The finance lady had the audacity to tell me "Well if I had know you had a lower rate already, I would have gotten you a better one". This statement sent me through the roof... Glen Polk does not advocate for customers... and evidently does not want repeat business. Finally, the sales guy told me the car had an issue that needed to be fixed with the "stabilitrack" system, well, guess what, it wasn't addressed, which means I have to bring the truck back again. Now, I am going to click the button below to allow you to publish my response, but I suspect I won't see it online. It's a sad deal... I am a loyal buyer, but it only takes one bad experience.

Very good sevice improvement over the previous dealership,service advisor Will Thomason is very professional.

Everyone in the service department does a great job!