Every time I came in to this dealership nobody wanted to help. The original reason I came in was never done. They wouldn’t even charge my battery. Or even put air in my tire. But they tried to charge me 150 for a diagnostic but nothing was done to my truck. They told me it was 150/hr to change the fuel filter housing. And said it would take 3 hours. My trucks battery was dead and it is still dead. I don’t know how a diagnosis was ran and the truck won’t come on. I only wanted the fuel filter housing unscrewed was the original reason I bought the truck in but they never got around to that. On the paperwork I received I think it had the housing on there and I don’t think it was $450. But that’s what I was told today. By far the worst experience I have ever had at a Chevy dealership. And the truck just had been sitting there but they have me a estimate of $19,000. That I didn’t ask for. I just wanted the housing unscrewed and they didn’t even do that. He said he will have to talk to the technician and see how much it would cost to increase the cap on the housing. Worst experience. I will never recommend them to anyone. I felt like it was racism. Every time I have been in that dealership. It always has been a bad experience.
While we appreciate all feedback, positive or negative, we feel this is an unfair and completely untrue statement on your behalf. When you put exhaust fluid in your fuel system it will ruin the entire system, as discovered by the diagnosis on your vehicle It's unfortunate that this has happened to y ou and we wish you all the best sir. -David West
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again Keith!! -David West
You guys did exactly what you said you would do. No games, no stress! Couldn't have been easier. So many dealerships today make the vehicle-buying experience painful. Glenn Polk made the process great! Rickey made everything simple, and Joe was the best F&I person I have ever dealt with!
At Glenn Polk Chevrolet Buick GMC of Gainesville, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet, GMC reviews to see what our customers are saying about us.