This was my first time to have my vehicle serviced by Glen Polk Chevrolet. Shawn Cannon was my service advisor. Shawn was awesome as was the service. I will definitely return and do highly recommend this service department.
I submitted my prequalification over two weeks prior and could not come up with my down payment. I contacted Ben who was amazing and he told me what they had on the lot. I contacted him when i had my down payment in my hands and found the car i wanted online sent it to ben he got right back to me with the details. I drove an hour to go pick up my new car, it took than 30 mins from start to finish andddd they saved me money going with a different lender. I will not purchase from anywhere else!!!!!
Since buying my Silverado in January of 2017 I have had every periodic servicing done at your facility. Ease of scheduling, quick turn time, and expert work have made it pleasant to return each time. this time was no different.
I called for an appointment for an oil and filter change and a tire rotation. Service team was ready when I arrived. All work was done to my satisfaction. Regarding surveys: I was asked already for an evaluation. I had a choice of reporting platforms. I choose Google. I got a Thank You for responding. Then I got a Thank You from Glen Polk dealerships thanking me for doing the Google review. Then I got this request from Glen Polk dealerships to do this review so I copied the text from my first review and will submit it here. THEN I got a reminder to do this review. THEN I got a request for a review from GMC Customer Satisfaction for a similar review and then a reminder from them! I learned doing Malcolm Baldrige National Quality Award work that too many surveys turn off customers and they'll soon stop sharing information regardless of how many reminders you send them. I'm not trying to cause trouble - just sharing my experiences. Please take this under advisement.
At Glenn Polk Chevrolet Buick GMC of Gainesville, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet, GMC reviews to see what our customers are saying about us.